Public Service Management and Digitalisation

Florenţa-Diana Tănase *

Babes-Bolyai University, Faculty of Political, Administrative and Communication Sciences
1-4, Traian Vuia Square, Reşiţa, Romania
* Corresponding author. E-mail: diana.tanase@ubbcluj.ro

Robotica & Management, Vol. 30, No. 1, pp. 77-80
DOI: https://doi.org/10.24193/rm.2025.1.14

Abstract: This paper presents aspects regarding the role of authorities in implementing digitalisation in public services. The first part highlights the concepts of public services and digitalisation, and attempts at determining the relationship between the development of a society and digitalisation, discussing the administration role in implementing the digitalisation of public institutions.

Keywords: administration, public services, digitalisation, economic development, competitive advantage.

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