Mihaela Martin 1*, Claudia Pau, Tincuța Pozderca
1 Babeș-Bolyai University, UBB Center from Reșița, Faculty of Political, Administrative and Communication Sciences
Traian Vuia Square, no. 1-4, Reșița, Caraș-Severin, România
* Corresponding author. E-mail: mihaela.martin@ubbcluj.ro
Robotica & Management, Vol. 30, No. 1, pp. 58-62
DOI: https://doi.org/10.24193/rm.2025.1.10
Abstract: Starting from the premise of an effective communication, this paper aims to analyze the communication management of public authorities in Anina in an attempt to transform the town. It identifies both the degree of satisfaction of the citizens of Anina regarding the quality of public services provided by the Anina Town Hall and the level of citizens’ trust in local public authorities. The study’s conclusion shows that respondents are satisfied with the quality of public services offered by the Anina Town Hall and have trust in local authorities, indicating that there is interest on the part of the authorities to manage public service departments and to engage in the economic and social revitalization of the town.
Keywords: communication, management, governance, public authority, citizens.
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