Olubukola Akinbodun
Department of Business Administration,
Faculty of Management Sciences. University of Lagos,
University Road, Akoka, Yaba, Lagos, Nigeria
E-mail: bukola_sarah@yahoo.com
Robotica & Management, Vol. 28, No. 2, pp. 59-64
DOI: https://doi.org/10.24193/rm.2023.2.11
Abstract: This study examines the influence of anthropomorphic robot factors on shoppers’ acceptance of autonomous service robots in shopping mall complexes. It also contributes to the Service Robot Acceptance Model from the context of a developing country by validating three robot factors such as appearance, social capability and usefulness from shoppers’ perspectives.
Keywords: Anthropomorphic, Autonomous service robot, Appearance, Usefulness, Social capability.
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