Loredana Dinu¹, Gabriel Dinu¹*, Gheorghe Popovici¹, Jeanina Ciurea¹, Adela Popa²  

¹ Babes-Bolyai University, Faculty of Economics and Business Administration
Traian Vuia Square, No. 1-4, Resita, Romania
² University of Craiova, Faculty of Economics and Business Administration
A.I. Cuza Street, No. 13, Craiova, Romania
* Corresponding author. E-mail: gabriel.dinu@ubbcluj.ro

Robotica & Management, Vol. 27, No. 2, pp. 44-49
DOI: https://doi.org/10.24193/rm.2022.2.7

Abstract: In this paper we have tried to make an analysis of the operational and conceptual definitions of consumer satisfaction encountered in the specialized literature and the main objective is to identify the level of satisfaction of consumers with the touristic offer in Berzasca.

Keywords: management, research, customer satisfaction.

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